An EHP Specialist can be reached by phone, email, or virtual help desk.
Local number: 216.986.1050 (option 1)
Toll Free Number
888.246.6648 (option 1)
Monday-Friday: 8:00 a.m. to 4:30 p.m. EST
Virtual Help Desk
Click on Start Chat in MS Teams to launch a chat room. We appreciate you being respectful and understanding while communicating with fellow caregivers.
Tuesday & Thursday: 11:00 a.m. to 1:00 p.m. EST*
The Employee Health Plan will be offering a virtual help desk where you can ask general questions about your medical and pharmacy benefits, and Healthy Choice. This is an open forum and any information you share is viewable by other caregivers who have joined the chat. Please do not post personal information. Due to HIPAA requirements and compliance regulations, if you have a specific question about your individual benefits that may include PHI, please contact the health plan directly at 216.986.1050 or (888) 246.6648 option 1.