Aetna and COB Smart
Aetna – our Third Party Administrator (TPA) – has partnered with COB Smart® to more efficiently identify EHP members who have other insurance coverage. MHS receives weekly files from COB Smart® with those EHP members matching other insurance and will automatically update your record. This means less paperwork for most EHP members. Some smaller insurance companies may not currently participate in COB Smart®. In these instances, you will be asked by Aetna to complete the COB form. Detailed instructions on how to complete the process are on the form.
How and When to Complete the COB Process
Each year, the member is responsible for making sure their COB information is updated with the health plan’s TPA. COB also needs to be updated when a life event occurs involving the addition/deletion of a dependent or if other insurance is acquired. By doing so you can avoid any delay of payment of claims for your dependents.
If you have questions about the annual COB process, please contact Aetna at 1.833.414.2331.