Caring for Caregivers

Ohio and Out-of-Area Caregivers: Caring for Caregivers

Caring for Caregivers is comprised of several programs that are available to employees and dependents when they need information, support, or guidance to address concerns such as marital problems, childcare or eldercare matters, financial difficulties, work issues, or substance use problems.  Professional, confidential and free support is available through these programs, including:

• Professional Staff Assistance Program

• Licensed Professionals Health Program

• Employee Assistance Program

• Wellbeing Resource and Referral Services

Caring for caregivers offers employees and their eligible household dependents confidential assessment, short-term counseling, and resource and referral services at no charge. Services are confidential, and all records are kept separate from medical and employment records.

It is not necessary for Cleveland Clinic employees and their dependents to be enrolled in the Health Benefit Program (HBP) to access Caring for Caregivers’ services; however, an internal Caring for Caregivers provider must be used. While there is no charge for Caring for Caregivers’ services, if a referral is made for services outside the program, the member will be responsible for any charges not covered by the HBP.

For more information or to schedule an appointment:

Contact Caring for Caregivers at 216.445.6970 or toll-free at 800.989.8820, or via the Intranet under My Services > Caring for Caregivers

The Wellbeing Resource and Referral Center

The Wellbeing Resource and Referral Center provides free, confidential, 24/7 access to comprehensive online resources, articles, interactive tools, self-assessments, self-search databases for dependent care, and legal and financial consultation.  

The Center can be accessed from the Cleveland Clinic Intranet at

The Center can also be accessed on the Internet at  The username is Cleveland and the password is Employee.  

To connect with a Legal or Financial Consultant through the Center, call 866.707.5385.

The Professional Staff Assistance Program (PSAP)

PSAP offers physicians and other professional staff a spectrum of resources aimed at supporting wellness, prevention and personal/professional development. Services extend to evaluation and treatment of impairment and other conditions.

The Licensed Professionals Health Program (LPHP)

(LPHP) is a restorative service created to help licensed health professionals address issues of impairment, including substance abuse, chemical dependency, and/or other mental or physical illnesses. Services include referrals to evaluation and treatment providers, monitoring of treatment and recovery, and facilitation of safe re-entry into the workplace.

a group of eight people with a face shield, blue medical mask, and blue scrubs stand in a medical office room with desks

The Employee Assistance Program (EAP)

The Employee Assistance Program (EAP) offers confidential assessment, short-term counseling, and follow-up services to employees and their eligible household dependents. Common concerns include, but are not limited to: family or relationship issues, stress and emotional well-being, work-related problems, alcohol or drug use, grief/bereavement, legal matters, financial pressures, or other personal challenges. Virtual and in-person appointments are available.

Florida Caregivers:  New Directions EAP

Cleveland Clinic Florida Region has partnered with New Directions EAP to provide services to Florida Region based caregivers, including those within the Indian River, Martin Health and Weston service areas.

The EAP provides assessment, short-term counseling and referral services for issues that are important to you and your family. 

  • Call New Directions EAP:  800.624.5544,
  • Download their App:  New Directions EAP
  • Or visit their website 
  • Cleveland Clinic company code is:  CCFL

More information is available in this brochure.

Nevada Caregivers:  Behavioral Health Care Options

Nevada caregivers should call 800.280.3782 for additional information.